Terms of Service

Last updated: March 2026

1. Introduction

These Terms of Service govern your use of the ReflowAI platform and website (reflowai.co.uk), operated by ReflowAI Limited (Company No. 16586802), registered in England & Wales with its principal place of business in Tunbridge Wells, UK. By accessing or using our services, you agree to be bound by these terms.

2. Use of the platform

You may use the ReflowAI platform solely for lawful purposes in connection with managing compliance, auditing, and governance within your organisation. You must not misuse the platform, attempt to gain unauthorised access, or use the service in any way that could damage or impair it.

3. Intellectual property

All intellectual property rights in the ReflowAI platform, including but not limited to software, content, trademarks, logos, and documentation, are owned by ReflowAI Limited or its licensors. Nothing in these terms grants you any rights to use our intellectual property except as expressly permitted.

4. Data and privacy

Your use of the platform is also governed by our Privacy Policy. You are responsible for ensuring that any data you upload to the platform is handled in compliance with applicable data protection laws.

5. Limitation of liability

To the fullest extent permitted by law, ReflowAI Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from your use of the platform. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

6. Termination

We may suspend or terminate your access to the platform at any time if you breach these terms. Upon termination, your right to use the platform ceases immediately. Provisions that by their nature should survive termination shall continue to apply.

7. Governing law

These terms are governed by and construed in accordance with the laws of England & Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England & Wales.

8. Contact

For questions about these terms, please contact us at enquiries@reflowai.co.uk.